Appointments

The Practice has now opened up more appointments for advance booking. There is now a range of face to face appointments and telephone appointments available. These can be high in demand so please keep this in mind when calling reception. 

Reception staff have been specially trained, they will ask specific questions as to see where is best to direct your call.

The practice operates a zero tolerance policy on verbal and physical abuse. 

The appointments line opens each morning at 8.30am until we have reached capacity for the day. At which stage, a triage GP is available for medical emergencies ONLY. 

If your query isn’t medically urgent for the same day, advance routine calls/appointments for GPs and appointments for treatment room can be booked through the queries line. (02890204445 option 2)

Online Appointment Booking

We are now pleased to announce that the online appointment booking service has resumed. Please visit the patient access app for this service.

If you need to register for Patient Access please bring photographic ID to the desk and we will give you login details to access this service.

Please speak to a member of staff if you want to register someone under 18 for this service.

Treatment Room

Our treatment room operates on an appointment system only. We no longer offer a drop-in service.
Please contact reception on 028 90204445 to arrange an appointment.

However you choose to contact us we may offer you a consultation:

• By phone
• Face to face at the surgery
• By text or email

Appointments by phone or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Appointments are very high in demand therefore it is essential that you cancel your appointment if it is no longer required. 

Please call 02890204445 option 2 to make us aware as these can be reallocated, even at short notice.

If you need help when we are closed

The Out of Hours Doctors Service (028 9079 6220) is available outside of surgery hours for patients requiring URGENT medical attention.

• Monday – Friday:    6pm to 8.30am
• Weekends & Public Holidays: 24 hours

Please Note: The Out of Hours Doctors Service will put you in contact with the doctor on duty.  After talking to the patient, the doctor may be able to give satisfactory advice or the patient may be asked to visit an emergency centre.  Only if the doctor feels it is necessary will a home visit be made.

Interpreting service, sign language interpreter all available on request, please ask a member of staff.

Home Visits

If possible, please try to telephone reception before 11am if you require a home visit.

Please do not ask for a home visit if you are well enough to come to the practice.  Home visits are only available for patients who are housebound because of an illness or disability.

Several patients can be seen at the practice in the time it takes to make one home visit. You will receive the best care by being seen at the practice where all your medical notes and other medical equipment are at hand.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form