If possible please try to telephone reception before 11am if you require a home visit.
Please do not ask for a home visit if you are well enough to come to the practice. Home visits are only available for patients who are housebound because of an illness or disability.
Several patients can be seen at the practice in the time it takes to make one home visit.
You will receive the best care by being seen at the practice where all your medical notes and other medical equipment are at hand.
The Practice are currently experiencing an extremely high volume of calls as they deal with unprecedented demand on their service.
You can help with this by choosing an appropriate time and means to contact the Practice for your query i.e. use the answerphone or online service for script orders, only phone for results between 3-4.30 pm and choose a later time in the day to phone the practice for any general enquiries.
Your Practice team are dealing with a workload which far outstrips capacity, please be understanding of the daily challenges which they face to deliver services to you.
