Complaints Procedure

We realise that occasionally things do not go as smoothly as we would like.  To register a complaint with the practice please put it in writing and mark if for the attention of our Practice Manager, Mrs Roisin Rafferty.

PLEASE NOTE: All complaints will be dealt with in a strictly confidential manner.

The Practice are currently experiencing an extremely high volume of calls as they deal with unprecedented demand on their service.

You can help with this by choosing an appropriate time and means to contact the Practice for your query i.e. use the answerphone or online service for script orders, only phone for results between 3-4.30 pm and choose a later time in the day to phone the practice for any general enquiries.

Your Practice team are dealing with a workload which far outstrips capacity, please be understanding of the daily challenges which they face to deliver services to you.