To ease pressure on telephone lines during peak times we would encourage our patients to make good use of our online services to order prescriptions or to use the 24 hour answer phone service.

Repeat prescriptions may be issued for regular medications as arranged by your doctor.

Requests for the next issue of your repeat prescription can be made by: Telephoning our 24 hour answering machine on 0289020 4446. 

All prescriptions will be sent to a nominated Pharmacy, please let reception know your preferred pharmacy for these to go to. 

Please allow 72 hours (3 working days) from ordering your prescription before collecting it from your nominated pharmacy.

Please ensure you order your repeat prescriptions well in advance of running out of your medication to ensure treatment is continuous.

Regular reviews are essential if you are on medication, to ensure that it is working effectively and that you are not experiencing unwanted side effects.  If you have not been seen recently your GP may request that you make a review appointment before preparing your prescription.

The Practice are currently experiencing an extremely high volume of calls as they deal with unprecedented demand on their service.

You can help with this by choosing an appropriate time and means to contact the Practice for your query i.e. use the answerphone or online service for script orders, only phone for results between 3-4.30 pm and choose a later time in the day to phone the practice for any general enquiries.

Your Practice team are dealing with a workload which far outstrips capacity, please be understanding of the daily challenges which they face to deliver services to you.