The Practice has now opened up more appointments for advance booking. There is now a range of face to face appointments and telephone appointments available. These can be high in demand so please keep this in mind when calling reception.

Reception staff have been specially trained, they will ask specific questions as to see where is best to direct your call.

The practice operates a zero tolerance policy on verbal and physical abuse.

The appointments line opens each morning at 8.30am until we have reached capacity for the day. At which stage, a triage GP is available for medical emergencies ONLY.

If your query isn’t medically urgent for the same day, advance routine calls/appointments for GPs and appointments for treatment room can be booked through the queries line. (02890204445 option 2)

The Practice are currently experiencing an extremely high volume of calls as they deal with unprecedented demand on their service.

You can help with this by choosing an appropriate time and means to contact the Practice for your query i.e. use the answerphone or online service for script orders, only phone for results between 3-4.30 pm and choose a later time in the day to phone the practice for any general enquiries.

Your Practice team are dealing with a workload which far outstrips capacity, please be understanding of the daily challenges which they face to deliver services to you.